Privacy Policy
Your privacy is of paramount importance to Elysian Journeys Ltd. We are committed to safeguarding the personal data you share with us through our website and services. This policy details how we collect, use, and protect your information.
1. Information We Collect
We collect various types of information to provide and improve our bespoke travel and concierge services:
- Personal Identifiable Information (PII): This includes your name, email address, phone number, passport details, nationality, dietary requirements, health information relevant to travel, payment information, and preferences shared during the consultation and booking process.
- Usage Data: Information on how the website is accessed and used, such as your IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
2. How We Use Your Information
Elysian Journeys Ltd. uses the collected data for various purposes:
- To provide and maintain our Service, including fulfilling your travel and concierge service requests.
- To manage your account and provide customer support.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide analysis or valuable information so that we can improve the Service.
- To monitor the usage of the Service.
- To detect, prevent and address technical issues.
- To provide you with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
3. Sharing Your Information
We may share your personal data with third parties only when necessary to deliver our services, with your consent, or when required by law:
- Service Providers: We may engage third-party companies and individuals to facilitate our Service (e.g., flight operators, hotels, ground transportation, security firms, visa services). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Elysian Journeys Ltd. is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: Elysian Journeys Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Elysian Journeys Ltd.; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of users of the Service or the public; protect against legal liability.
4. Data Security
The security of your data is critical to us. We implement robust technical and organizational measures designed to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. These include:
- Encryption: Data transmitted over the internet is protected using SSL/TLS encryption.
- Access Controls: Strict internal policies and access controls limit who can access your data.
- Regular Audits: We regularly review our security practices to ensure compliance and effectiveness.
However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights Under GDPR (General Data Protection Regulation)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Elysian Journeys Ltd. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
In certain circumstances, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us at info@elysianjourneys.co.uk.
6. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
7. Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@elysianjourneys.co.uk
- By visiting this page on our website: Contact Us
- By mail: 10 Downing Street, Westminster, London, England, SW1A 2AA, United Kingdom